Return Policy

Last updated July 22, 2021

Thank you for your purchase.  We hope you I hope you’re happy with your purchase. However, if you’re not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit please see below for more details on our return policy. 

Returns

All returns must be postmarked within seven days of the purchase date. All returned items must be a new and unused condition, with all original tags and labels attached. 

Return Process

To return an item, place item securely and it’s original packaging and include your purchase mail your return to the following address:

Nelson Silvia Co 

Attention Returns 

5727 West Timer Rd. 

# K 

Houston, TX 77057 

Please know you will be responsible for all return shipping charges we strongly recommend that you use to track one method to mail your return.

Refunds

After receiving your return and respecting inspecting the condition of your item, we will process your return please allow at least 15 days from receipt of your items processing return refunds may take one to two billing cycles to peer on your credit card statement, depending on your credit card company. 

Exceptions 

The following items cannot be returned:

·  customize items 

For defective or damaged products please contact us at the contact details below to arrange refund or an exchange. Please note Sale items are final sale and cannot be returned.

Questions 

If you have any questions concerning our return policy, please contact us at: 

832-925-1941

info@nelsonsilviaco.com